ReachUC Connector Licenses

A three-tier licensing model has been introduced with ReachUC Connector. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned.

Solo

Great for Click-to-dial users, Microsoft Outlook or Google Contact integration, or easy access to the ReachUC Connector Address Book.

Team

This license includes Microsoft Teams integration and is used for small to medium sized companies. Call Events feature also included.

Unite

The complete license includes all features and is the license needed when integrating a business database or CRM application.

ReachUC Connector

Feature Solo Team Unite
Click-to-dial
Presence / BLF
Address book
Call history
Recent calls
Missed calls notification
Call control (will vary by device type)
Preview window
Call Toolbar*
Busylight support*
App Bar*
Preferred Device (Multi-device support)
Softphone* (Citrix and Terminal Services Not supported)
Preferred device (Multi-device support)
Custom Events
Client API
CRM integrations (MS Outlook / Google Contacts only)
CRM integrations (All others)
Microsoft Teams Solo Team Unite
Microsoft TeamsSearch and call, Teams Adapter#
Microsoft TeamsShow, Add, Pop CRM contact for call ringing / answered using Microsoft Teams#
Microsoft TeamsSelect Microsoft Teams as preferred dialing device#
Microsoft TeamsOpen Microsoft Teams chat from ReachUC Connector Presence
Microsoft TeamsShow photo / avatar in ReachUC Connector Presence
Microsoft TeamsPublishing- “In a Call” status to Teams
Microsoft TeamsShow peers Microsoft Teams availability##

* Only Available in ReachUC Connector PC Client

# Require Microsoft Teams direct routing (or similar)

## Calendar based “Out of Office” state is a Microsoft Graph API Beta Feature.