ReachUC Connector Licenses
A three-tier licensing model has been introduced with ReachUC Connector. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned.
Solo
Great for Click-to-dial users, Microsoft Outlook or Google Contact integration, or easy access to the ReachUC Connector Address Book.
Team
This license includes Microsoft Teams integration and is used for small to medium sized companies. Call Events feature also included.
Unite
The complete license includes all features and is the license needed when integrating a business database or CRM application.
ReachUC Connector |
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| Feature | Solo | Team | Unite |
|---|---|---|---|
| Click-to-dial | ✔ | ✔ | ✔ |
| Presence / BLF | ✔ | ✔ | ✔ |
| Address book | ✔ | ✔ | ✔ |
| Call history | ✔ | ✔ | ✔ |
| Recent calls | ✔ | ✔ | ✔ |
| Missed calls notification | ✔ | ✔ | ✔ |
| Call control (will vary by device type) | ✔ | ✔ | ✔ |
| Preview window | ✔ | ✔ | ✔ |
| Call Toolbar | ✔ | ✔ | ✔ |
| Busylight support | ✔ | ✔ | ✔ |
| App Bar | ✔ | ✔ | ✔ |
| Preferred Device (Multi-device support) | ✔ | ✔ | ✔ |
| Search and Call app for MS Teams client | ✔ | ✔ | ✔ |
| Softphone (Citrix and Terminal Services Not supported) | ✔ | ✔ | |
| Preferred device (Multi-device support) | ✔ | ✔ | |
| Custom Events | ✔ | ✔ | |
| Client API | ✔ | ✔ | |
| CRM integrations (MS Outlook / Google Contacts only) | ✔ | ✔ | ✔ |
| CRM integrations (All others) | ✔ | ||
| Microsoft Teams | Solo | Team | Unite |
| Microsoft Teams–Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams## | ✔ | ✔ | ✔ |
| Microsoft Teams–Select Microsoft Teams as preferred dialing device# | ✔ | ✔ | |
| Microsoft Teams–Open Microsoft Teams chat from ReachUC Connector Presence | ✔ | ✔ | |
| Microsoft Teams–Show photo / avatar in ReachUC Connector Presence | ✔ | ✔ | |
| Microsoft Teams–Show peers Microsoft Teams availability### (Beta) | ✔ | ✔ | |
# Require MS Teams direct routing (or similar) / Microsoft 365 Business Voice
## Require MS Teams direct routing (or similar)
### Currently available as a customer beta feature only with limited support. Feature may change without notice.