Features
ReachUC Connector does much more than just CRM integration. It is also a fully featured unified communications client providing features such as Presence, Softphone and Microsoft Teams integration.
Find below the comprehensive list of key solutions available with ReachUC Connector.
Integration
Included with and configured from within ReachUC Connector and provides a range of set integration features.
Integration Feature: Add Contact
Add a record to the integrated business application(s) directly from the client Call History page or Preview Window.
Integration Feature: Activity Logging
Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.
Integration Feature: Screen Popping
Allows a CRM contact record associated with an inbound callers number to be opened in the preview window
Microsoft Teams Integration
Show, add, pop CRM contact from a Microsoft Teams calls, change preferred device, open Microsoft Teams chat from ReachUC Connector Presence window, show colleague’s photo from Presence, and more
Call History
The Call History window contains a list of an extension user’s recent calls. Users can make calls directly from the Call History window.
Click-to-dial
Dialing from web browsers and integrated applications, including bespoke and clipboard dialing
Softphone
ReachUC Connector includes an embedded Softphone allowing the user to make a call directly from their computer
Presence
A dockable window allowing a user to see extension status/availability of their co-workers, Call co-workers, transfer calls or pick up co-worker calls, Add contacts, Start Microsoft Teams chats, and more.